Data & Account Deletion Policy
At Sarth Health, we believe you should have complete control over your personal and medical data. You have the right to request the complete deletion of your account and all associated personal information at any time.
How to request account deletion
Option 1: Delete via the App (Recommended)
- Open the Sarth Health app on your device.
- Ensure you are logged into your account.
- Navigate to the Settings or Profile menu.
- Tap on the Delete Account option.
- Confirm your request. Your data will be immediately and permanently deleted from our active databases.
Option 2: Delete via Email
If you no longer have access to the app, you can request account deletion by emailing us.
- Send an email to kushalnatani123@gmail.com from the email address or phone number associated with your account.
- Use the subject line: "Account Deletion Request".
- Include your registered phone number in the body of the email so we can locate your account.
- We will process your request and permanently delete your data within 7-14 business days. You will receive a confirmation email once the deletion is complete.
What happens when your account is deleted?
When your account is deleted, the following data is permanently removed from our active servers:
- Your authentication credentials (phone number).
- All stored health records, symptoms, and medicine tracking data.
- All uploaded images (medical reports) and audio recordings.
Note: We cannot recover your data once the deletion process is complete. Please ensure you have backed up any necessary medical records before proceeding.
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